ABOUT INFINITY GLOBAL

Infinity Global partners with the world's most iconic luxury brands to deliver innovative, sustainable, and personalised brand solutions. Acting as an extension of our clients' teams, we provide end-to-end services spanning packaging development, sourcing, manufacturing, global supply chain management, inventory management, distribution, and business intelligence.

At Infinity Global, we are committed to developing our employees while helping them achieve their career goals. When possible, we prefer to promote from within and have a strong desire to see our employees succeed. We seek candidates who are enthusiastic, hardworking, team-oriented, and motivated to solve complex problems.

POSITION SUMMARY

The Account Support Analyst serves to develop and improve data quality to support business intelligence, analytics, and operational teams. This role will oversee implementation of new and existing projects; streamline processes; and protect and enhance our value to customers.

KEY RESPONSIBILITIES

• Assists Account Management with processes and complex or unusual situations

• Serves as liaison and problem-solver between Account Management and other departments within the company

• Supports certain segments that are outside of the usual and customary business

• Supports onboarding and training of new employees joining the account management department

• Assists in the development of processes and training procedures for internal purposes

• Creation and maintenance of physical and virtual warehouses

• Creation and maintenance of all departmental external business forms and matrices

• Monitors the customer support help desk to ensure customer issues are being resolved efficiently

• Monitors and reviews shipped not invoice details with Account Management and assists with any roadblocks that deter invoicing

• Monitors and reviews aging inventory with Account Management through extensive reporting and KPI’s

• Works closely with the Danville Distribution Center and 3PL’s on stock discrepancies or adjustments

• Research and approval for all customer credits and returns

MINIMUM QUALIFICATIONS

• University BA/BS degree (preferred) or similar field, or 2+ years of experience in a related role

• Ability to complete tasks with a high degree of accuracy, superior attention to detail, and follow up

• Proven track record of leadership, responsibility, and dependability

• Ability to thrive in a fast paced, changing environment

• Excellent English language skills. French and or Spanish language will be an asset but not mandatory.

• Ability to calmly handle multiple projects and accounts under pressure in a deadline-driven environment

• Advanced proficiency in MS Office applications, including PowerPoint, Excel, Outlook, and Word. Proficient with AI tools.

• Advanced skills (preferred) in Excel formulas, Adobe DC, java scripts

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multitask and prioritize based on urgency and time zone

• Assertive and self-starter mentality

• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho

• Preferred experience with report generating software, such as Pentaho

• Basic knowledge of accounting principles and practices

• Knowledge of the metric system, multi-currency transactions, time zones, and geography

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Office in Rotterdam centre

• 25 vacation days

• Pension plan, internet and phone allowance, work from home allowance, commuting allowance

• Comprehensive training and development programH

• Hybrid work option with 1 day being remote