Provide internal support and service for Infinity’s clients and lead the development of the team approach to servicing clients. Be the central point of contact for the Account Executives (sales/product development) and for the Client. Manage, develop, and implement product business activities to maximize sales of assigned product lines.

RESPONSIBILTIES

• Support the Account Executives’ project work and enable them to stretch their productive reach with the client

• Manage and maintain the definitive agreements with clients; ensure that documents are complete and accurately define the agreements with suppliers and clients

• For each client keep an up-to-date set of processes, contracts and pro forma P&Ls; analyze the profitability of new business and confirm existing business conforms to established profitability targets; provide regular updates on account profitability

• Develop client relationships with key operational people and support their need for operational excellence

• Work with Customer Service and Purchasing to ensure that internal processes are documented, implemented and completed

• Coordinate the efforts of all team members as they focus on servicing the client; monitor credit limits, inventory, service levels, and other Key Performance Indicators (KPI’s)

• Oversee the implementation of new accounts and the methods/procedures for those new accounts

• Manage additions to the customer support team and lead the team to increase productivity through improved processes and outstanding support

KEY QUALIFICATIONS

• BA/BS in Business, Sales, Marketing or a related field and 3+ years of experience in business management with a focus on business development

• Project management skills are a must

• A wide degree of creativity and latitude is expected

• Must have excellent written and verbal communication skills in English, French fluency would be a great plus

• Thoroughness and attention to detail are key in this position

• Familiarity with a variety of business concepts, practices and procedures

• Relies on extensive experience and judgment to plan and accomplish goals

• Process documentation experience is helpful

• A general understanding of inventory management and analysis

• Willingness to constantly self-train on new procedures, systems, etc.

• Ability to lead and manage groups of people not located in the same facility

• A can do attitude and the willingness to see projects/tasks to completion

• Must be proficient in MS Office, Word and Excel

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Office in Rotterdam centre

• 25 vacation days

• Pension plan, internet and phone allowance, work from home allowance, commuting allowance

• Comprehensive training and development program

• Hybrid work option with 1 day being remote